Best Practices for Medical Providers

Medical travelers require many services to support and ensure successful outcomes for medical treatment and procedures

5 C’s of Delivering Brilliant Medical Tourism Services

To be successful in the medical tourism business – not just successful but outstanding – there are five essential building blocks around which to structure your business.

Comfort

Comfort is what most hospitals and most medical tourism facilitators sell. Most hospitals continue to treat medical travelers as if they were ordinary patients. They act as if patients were hotel guests, promoting 5-star hotel amenities, wifi service, private rooms, a customer service department or concierge that helps with flights, tours and visas.

Care Management

It reflects our desire that care and treatment for the medical tourist be smooth and seamless. This is care management – a process that works smoothly and without notice every time. Care management may be the most critical factor in determining the best outcome for a medical tourist. It’s how you as a health care professional accommodate the needs of a medical tourism patient.

Clarity

For a medical tourism program, clarity is clear communication. It is not up to the patient to understand the hospital staff. It is up to the hospital staff to make sure they understand the patient.

Clarity is also transparency. Transparency provides consumers with the ability to see specific information on costs, quality and success of your medical services.

Certification

Certification is the recognition that you have successfully put into practice the 4 Cs that are the heart and soul that make your hospital, clinic or service great for medical tourists. Many people confuse accreditation and certification.

Collaboration

It’s the team you bring together, who you work with in order to provide seamless integrated care management. The stronger your team, inside and outside your institution, the more power you bring to your medical tourism program.

Getting the Best Care and Best Value in Medical Tourism

Outcomes

Medical Travel Warnings

MTQUA monitors quality and safety conditions for medical tourists and issues warnings and watch lists as needed to alert medical tourists to potentially higher risks in certain situations.

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MTQUA Certified Organizations

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